Delivery Policy

  1. Shipping Policy and International Customs
    – We ship twice weekly on Tuesdays and Fridays from Peru.
    – However, we reserve the right to occasionally change these days based on National holidays in Peru. As postal services are sometimes closed for National holidays on our normal designated shipping days.
    – You are responsible for choosing which shipping service, and paying for all shipping costs for your order.
    – It is the customer’s full responsibility to make sure that their country’s Customs does not have restrictions on any natural or handmade products.
    – ShamanicShop.com, it’s agents, affiliates, partners, employees, founders and owners are not responsible for any liability – arising from orders that have been seized, confiscated, destroyed, lost, delayed, or returned by Customs or International Postal services.
    – Also, we cannot accept any liability due to damage, loss, or contamination of the package and contents during International shipping or Customs inspection process.
    – Furthermore, we cannot accept any responsibility or liability for any shipping delays due to ‘major forces’, which are beyond our control e.g. Natural disasters – earthquakes, hurricanes, typhoons, etc. Also, this includes Industrial action – such as Postal Strikes or Air Strikes, or any major Political issues which cause problems with Postal services

  2. Shipping Companies – Delivery Times
    – We ship twice weekly on Tuesdays and Fridays from Peru.
    – We use 2 Shipping providers with tracking services from Peru to Worldwide.
    – Our shopping cart automatically calculates the weight of your order, and then offers you the different shipping rates and services to elect and pay.
    – You can choose either private DHL, or national post Serpost, which then passes onto your country’s National postal services.
    – Serpost has 2 different tracked services – EMS, which is faster and more expensive. Or, Certified tracked, which is slower and also tracked.
    Here are the approx Serpost’s Shipping estimates: 
    Serpost EMS = Approx 1-3 weeks from Peru to USA, Canada, Europe, or Latin America. Also, please allow for extra 1-2 weeks for Middle East, Asia, Africa, Australia and New Zealand.
    Serpost Certified Tracked = Approx 2-4 weeks from Peru to USA, Canada, Europe, or Latin America. Also, please allow for extra 1-2 weeks for Middle East, Asia, Africa, Australia and New Zealand.
    – It is impossible for us to give you exact ETA for delivery of international packages, as it’s possible your package may delayed by your Country’s Customs, which is beyond our control.
    – Customer holds harmless and indemnifies ShamanicShop.com, its agents, affiliates, partners, employees, founders and owners of any liability arising from any delays receiving their order.
    – All orders are departing from Peru, and ShamanicShop.com uses a shipping calculator that can give the customer an approximation of normal delivery time.
    – The customer acknowledges that there is a possibility that their order may be opened, and inspected by local authorities, customs, health regulators, etc. Thus, it may result in the delay receiving your order. ShamanicShop.com has no liability arising from any delays receiving their order.

  3. Shipment Tracking
    – After we have received full payment for your order, then order will be shipped.
    – All shipped orders are sent with tracking number, which will be emailed to you, and will require a signature on delivery.
    –  If the order was not deliverable, then all packages will be returned to ShamanicShop.com
    – All orders are shipped promptly and securely with signature confirmation, so we make every effort that you receive your order as safely and quickly.
    – After package is shipped, you will receive a confirmation email with the tracking number and tracking website link.
    DHL tracking wesbite:
    http://www.dhl.com.pe/en/express.html 
    – Serpost tracking website:
    https://www1.17track.net/en
    http://clientes.serpost.com.pe/prj_online/Web_Login.aspx

  4. Undelivered Packages
    – If your package is undelivered due to incorrect or insufficient shipping address, or non-delivery because no-one present to sign at shipping address. Then, it may be returned to us in Peru by international postal services.
    – ShamanicShop.com will charge the customer additional shipping costs, if your order has been returned to us, and needs to be re-shipped again.

  5. Lost or Missing Packages
    – In the very unlikely event, where your package is lost or missing with international shipping services, then we will start an investigation, and request a reclamation with your chosen shipping service company.
    – We will do our best to find the best possible resolution for all parties involved.
    – Many products are handmade and natural materials, so may be damaged, not re-salable, or unfit to be restocked, then we do not refund or exchange any returned under these circumstances.

  6. Shipping or Tracking Questions 
    – If you have any shipping questions, then please email us: support@shamanicshop.com

  7. Refusal of Service
    – We reserve the right to refuse service to anyone for any reason at any time.
    – We do not accept any abusive emails, messages, or phone calls, so we reserve the right to delete your User Account, block your email, and fully refuse service, if any abusive behavior whatsoever is reported.