General
1. Please create a new User account
https://shamanicshop.com/my-account
2. After you have received your password by email, then please log in your online account.
3. After you are now logged in, please click on Customer Support
https://shamanicshop.com/submit-support-ticket
4. After you have clicked on Customer Support, please click the button that says ‘Submit Ticket’.
Please submit a ticket – send us photo, description and size, then add under ‘Product’ category.
Then, we will try to source the product that you require, if possible and feasible.
Please submit a ticket with the above information – click here
Please see link below for our Delivery Policy for more information. https://shamanicshop.com/privacy-policy
Once your order has been paid, then all sales are final, non-refundable, non-exchangeable, and non-changeable.
Please refer to our Refund Policy and T&Cs pages below for more detailed information.
https://shamanicshop.com/refund-policy
https://shamanicshop.com/terms-conditions
All prices are listed in $ US Dollars USD currency. However, our payment gateway https://2CheckOut.com may offer you different currency options depending on your country.
See below currency converter website to see exchange rate to your country’s local currency. Oanda Currency Converter https://www.oanda.com/currency/converter
All prices on our website are listed in $ US Dollars.
We use a online payment gateway through shopping cart called https://2CheckOut.com.
They operate in over 200 countries worldwide and have very secure encryption technology.
They accept all credit and debit cards worldwide. Some countries may be offered options to pay in other currencies.
Shipping
Please see link below for our Delivery Policy for more information.
We ship from Peru to all over the world, including USA, Canada, Europe, Russia, Asia, Middle East, South Africa, Australia, New Zealand, etc.
– We ship twice weekly – every Tuesdays and Fridays.
– We offer 3 Types of Tracked Shipping service using:
1. Serpost Peru: Certified Tracked – cheap, but slower
2. Serpost Peru: EMS Tracked – more expensive, but faster
3. DHL Express – very expensive, but fastest option
You are responsible for being aware of any import Customs fees charged in your country, and for you to pay them.
*Certified Tracked = Approx. shipping time = 2-8 Weeks from Peru to North America and Europe.
*EMS Priority = Approx. shipping time = 1-3 Weeks from Peru to North America and Europe.
Please allow for extra 1-2 weeks for deliveries to Middle East, Asia, South Africa, Australia & New Zealand.
*DHL Express = Approx. shipping time = 3 days – 7 days from Peru to North America and Europe.
(Please note that above shipping times are rough estimates. There can be extra delays due to Customs checks, Postal delays or Postal Strikes. We are NOT responsible for any potential shipping delays).
– After your full payment has been received and cleared, then we will be ready to package and ship out your order.
– After your package is shipped, you will receive a confirmation email with tracking number. – If EMS Priority, you may use the same tracking number, and track using your country’s mail tracking system too.
*Tracking websites below:
– You will need to enter the tracking number that was emailed to you when your package was shipped.
– You can also view your order details, plus tracking information on the ‘My Account’ page: https://shamanicshop.com/my-account
– Certified Tracked
https://www1.17track.net/en
https://clientes.serpost.com.pe/Cliente/SegumientoLinea
– EMS Priority
http://www.track-trace.com/post
https://clientes.serpost.com.pe/Cliente/SegumientoLinea
– DHL Express
http://www.dhl.com.pe/exp-en/express/tracking.html
*Please note that Serpost’s Tracking service for Certified Tracked has been very erratic lately. So, sometimes it gives the wrong info.
But DO NOT worry – packages still arrive fine to correct destination – even if tracking info online is incorrect.
This is beyond our control, as it’s system is owned by Serpost Peru.